Customer Testimonials
Eddie Thompson is a very knowledgable salesperson. He is very easy and pleasant to work with. This is my second vehicle to purchase from Wilson County Hyundai and I have been pleased wirh both.
Very good experience. Our daughter purchased a vehicle from Rob a couple years ago now we’ve purchased one fro Eddie. Everything was smooth and fairly quick
Rob and the entire team at Wilson County Hyundai are great to deal with. Our family has purchased 6 Hyundai vehicles over the years. This was the first new car purchase by our daughter. They took the extra time to go over and explain each line item with her and what it represented on the cost sheet. Service, quality and honesty are just a few of the reasons we keep coming back to this dealership.
we arrived at the dealership and our Sales person was Eddie Thompson. (I have always been a Chevrolet person). After talking with Eddie we are now a Hyundai Tucson owner. Eddie is a very professional ,knowledgable polite and also with a smile and a hand shake. He answered all of our questions and concerns. We would recommend Eddie Thompson for a easy and a great experience.
Rob Crockett is the dealer to go to. We’ve purchased the last 3 out of our 4 vehicles from him since moving to Tennessee. He’s trustworthy, caring, and is always willing to help when we need it. We always ask for him every time we come here.
This was my third purchase from Wilson County Hyundai. Highly recommend. My salesman, Dylan, was great.
From the time we arrived at the dealership it was a great experience. Dylan Coleman was our salesman and he did an excellent job in helping us with our trade-in and our new purchase. This was our first time to purchase a vehicle from Wilson County Hyundai and I can't say enough how easy and professional everything was, it was the easiest car purchase we have every made!
I purchased my second car from Wilson County Hyundai with Joseph Harris as my salesman. Joseph was excellent with no pressure to buy, and very willing to help. He listened to what I wanted in a new vehicle and narrowed my search to several very good options. I am not the best with technology. Joseph is very good with technology and willing spend a lot of time teaching me the feature on the car. This was a very rewarding buying experience that got me the car that I really enjoy.
Dylan made the whole process very easy. I sent him my requirements and he met them all
Rob provided outstanding service during our recent purchase of a 2026 Kona. He is the person I ask for when I am in the market for a new Hyundai. I have purchased numerous Hyundai vehicles through him and he has been great with each one. And he is a super nice person.
This is the third vehicle I have purchased from Wilson County Hyundai and Rob Crockett. Rob is great to work with. Honest and caring about my needs in a new vehicle. Took the time to nail down what I was looking for, which I appreciated. He and Davey Downs worked up a purchase that fit along with what I was wanting, and Bobby Raines made sure the finanacing worked also. Rob has even contacted me after the purchase to make sure things are going well. If you are shopping for a new vehicle, I can't recommend Wilson County Hyundai ... Read More DealerRater - Apr 15, 2026
It was the easiest car purchase we ever made. Everyone was great. Would buy there again.
They were upfront with pricing. Financing was simple and well explained. The salesman was knowledgeable about the vehicle features.
After communicating with various dealerships to purchase a Hyundai Kona, we ultimately purchased ours from Wilson County Hyundai. Our salesman Rob was very easy to work with due to his knowledge and commitment for us to make the very best purchase. We drove from out of state over four hours because we got the best deal from their dealership. One of the best buying experience we have had. We also appreciated working with Tom in the business office. He made completing the paperwork very smooth and clear, which was most appreciated since we lived out of state.
The dealership is wonderful, excellent location, great selection of new and used vehicles to select from, excellent sales staff also.
Just purchased my second vehicle from the steam at Wilson County Hyundai. Matt in sales is my go to guy. He knows all the details and provides a stress free buying experience. Bobby in finance is fantastic to work with as well. Can't recommend them enough
Austin was great, I was out of there in just over an hour with the deal I wanted.
Very helpful,friendly, and professional. Had every thing done in a timely manner. Only took a couple of hours.
Ron Crockett took excellent care of us. He was kind, patient, and we never felt pressured. He made the stressful experience of shopping for a new vehicle comfortable and we're very pleased. Tom was also very helpful. The location is perfect for future service needs as well.
We had a fantastic experience purchasing our car. Our Hyundai sales rep, Rob Crockett was professional, personable, and never pushy — his sense of humor and personable nature made what can be a stressful experience actually enjoyable. He walked us through every step, answered all our questions, and made sure we felt confident in our decision. Tom in finance was equally great, taking the time to clearly explain all the additions while keeping the process quick and seamless. The entire experience was smooth from start to finish, and we couldn’t be happier. Highly recommend!
Amazing experience from start to finish! Joseph was absolutely fantastic and made the whole process incredibly smooth and stress-free. He went above and beyond helping us through the foreigners financing program, which the dealership was offering for the first time, and handled everything with confidence and professionalism. We were also blown away by how fast he got us the car — exactly with all the specs we asked for! Joseph is friendly, patient, knowledgeable, and truly cares about his customers. We couldn’t have asked for a better experience and highly recommend him to anyone looking for a great car-buying experience! ... Read More DealerRater - Jan 29, 2026
Great, no hassle place to buy a car. Enjoyed the experience and love the car
My husband and I stopped by Wilson County Hyundai to check out a previously owned 2025 Tucson. Unfortunately, or I might say fortunately, those they could not find that particular car and we ended up looking at a 2026 Tucson. Joseph, my sales person was very attentive to our desires and allowed us to, of course, take a test drive. He was never pushy or made us feel like we didn’t know what our expectations of the new car would be. We had planned to trade in my existing car so we had to go back home and pick it up ... Read More DealerRater - Jan 24, 2026
Mr. Raines was very helpful, knowledgeable and easy to speak with .'He explained every thing about the car and took time to be sure I understood . My parents, Robert & Lil Tucker bought several cars over the years from this dealership and was always happy with the service that the business gave them. They were an older couple and were always given great service . Mr. Raines is a great employee to represent his company
Dylan was wonderful to work with. He was helpful with information and wasn't pushy and willing to do what we wanted. He is one of the best salesman we have ever dealt with! We will use him again when looking for a Hyundai!!
Austin James was awesome...very helpful in my decision-making and showed me a number of vars/SUVs. NO pressure at all from him or the finance manager. It was truly one of the easiest car-buying experiences of my life.
This dealership is awesome. Dylan was patient and friendly as we looked at the autos that would be great for me. I finally decided on the Venue. It is perfect for my needs.
I have bought 2 vehicles from this dealership and find it very easy to deal with them! I feel comfortable and at ease with the friendly staff!
What a delightfully pleasant experience we had today buying a used vehicle from Eddie Thompson. He was very genial and accommodating, answered all of our questions, and explained each step of the process. The entire process felt very much up-front, honest and "mom and pop." It was nothing like the "corporate" have-to-make-the-sale atmosphere we've encountered at other dealerships. PS: The restrooms are incredibly clean! - Gene and Marcia
December 13, 2025 Rob was very friendly & knowledgeable about their cars. We appreciated all his efforts. Will definitely come back to see Rob for our next vehicle!
The whole experience was seamless, with the help of my dear friend Robert Sullivan and Joe our sales person to Tom the Finance Manager. We want to thank all involved for a wonderful experience. This was my 100th Vehicle!!! Some might think that’s a bit much, but I still have more to buy lol. A special thanks to Robert the Service Manager!!! His expertise, knowledge and professionalism is definitely an asset to your organization!!!! It not that he is a great friend but truly a remarkable man!!!! Thanks again for your help in our purchase of our new Hyundai! ... Read More DealerRater - Nov 30, 2025
Joseph Harris is the best! So helpful and a great listener. I have recommended him to all my friends and family.
4th Car to date and Rob is Why ,He has a great Environment with nice Folks. Wilson County Hyundai 👍 Rob 🎩
Eddie Thompson was a great salesman. He was professional, upfront, and honest with my daughter and I when she made her first auto purchase. 10 out of 10!
Rob was very good in explaining the car on its operating features plus they work with me on my monthly payment. I wasn’t aware of the extra cost to cover the suv on repairs which raised my monthly payment.
Let me begin by stating that I loathe the process of purchasing a new car. A friend suggested that I travel to Lebanon and meet with Austin Jones. I can honestly say that he made the process enjoyable! He is friendly, knowledgeable, has outstanding communication skills, and is low pressure. He is also transparent, direct, and truthful; he doesn't play games with the purchase price. He genuinely cares about putting you in the vehicle you want. If you are considering a Hyundai, you will not go wrong with Austin!
Bobby Raines helped us with the purchase of our new Tucson Hybrid. He is both professional and knowledgeable about every aspect of the dealership and the line of Hyundai vehicles. Our purchase was easy and enjoyable. You can’t go wrong at Wilson County Hyundai. Their service department is the best around, too!
Austin and Tom made a great team! Vehicle purchase was an easy process because of their professionalism and friendliness! Recommended Wilson County Hyundai 100%
Had a great experience at Wilson County Hyundai…Austin Jones was courteous, knowledgeable and eager to answer all our questions.. would definitely recommend this dealership and Austin!
Experience was great no problems. Austin very good and informative. Accessing Bluelink was very difficult for us, mission accomplished.
Dylan was great. At no time did I feel I was under pressure and if there were any questions, he was quick to have the answer. Great experience and thankful for all his help!
Dylan was awesome! He remained patient with us as we figured out what vehicle would be the best fit for our family. We never felt pressured. He made sure to show us all of the features in our Palisade and even reached out afterwards to make sure we didn't need a refresher. It didn't feel like your typical car buying experience, which was a relief especially with our wild 2-year-old in tow. Great experience.
Matt was awesome to deal with he is very knowledgeable about what he’s selling this was a great experience for us He made is pain free !!!!
We came back for another Santa Fe after 5 years because of Rob Crockett’s service
Excellent buying experience. Everyone was very friendly and professional. Dylan was very knowledgeable and helpful!
Great Dealership. Matthew was a great salesman to deal with. There was no high pressure and he found the exact vehicle I wanted. He was very knowledgeable and walked us through many of the settings so they would be catered to our needs. The finance department was also easy to deal with and Tom did a great job explaining all our options. Wilson County Hyundai make our purchase a great experience!
Dylan was great! I was looking for a Hyundai Santa Fe and I reached out to multiple dealerships through email. Dylan was the 1st to respond to my request but also the only one who listened to provide the information I wanted. He continued to answer any questions without pressure. This sold me on him and the dealership before I even got there. He walked me through the process and spent the time to show me all the features before we left the dealership. I would not hesitate to recommend him.
Because of Austin and service dept and warranty issue, we will NEVER putchase another Hyundai.
Bobby Raines is a miracle worker ... Twice now. Back in May of 2020 & now again in April of 2025. If you're looking for a new car, but just don't think it'll work out; go see Bobby. He will make it happen ! Thank you to Wilson County Hyundai for an amazing team !
Dylan, I appreciate your help with this process. You were extremely professional. I'll be back for my next purchase.
Purchasing another vehicle can be brutal, but WCH makes it much better in lots of ways! Staff is always smiling & trying to make "the deal" work as best they can! My guy, Andrew, went above & beyond trying to help me find the right vehicle! Thanks!
Dillon was great to work with. No high pressure sales at all. He sold us!
Used wilson county hyundai for my past 3 cars, and couldnt be more grateful for the positivity each time. Anytime I ever had an issue, Bobby went above and beyond to help me and my family. Recently had the pleasure of meeting Austin, very nice and helpful as well. Will always come here and reccomend them. Thank you again so much!
My salesperson Eddie Thompson is very knowledgeable and answered all my questions quickly and very thoughtful also very easy communications we had lots of laughs never had a more friendly buying experience. I was ready to buy over the phone. Thank you very much Eddie Thompson.
Always a great experience at Hyundai of Wilson County! Eddie is very personable and knew exactly what we needed. He made the purchasing process very smooth and was very straight forward when working with us.
Everything has been fine so far. Auston Jones was great throughout the buying process. would highly recommend him.
My husband and I have purchased numerous cars from Wilson County Hyundai. They are always extremely helpful, honest and nice. Bobby Raines is super easy to work with!!
Eddie Thompson was great to work with on our first EV. He helped us negotiate a good deal.
Jacob was great to work with and our experience overall was excellent. Customer service is very important to us and the people were top notch.
Andrew was a fantastic dealer to work with! From the first test drive all the way through searching for our perfect vehicle, to purchase & pick up - he was informative, responsive, and exceptional to work with. I can’t recommend him, and the whole team at Wilson County Hyundai, highly enough.
I'm having so much fun driving the 2025 Tucson Hybrid from Wilson County Hyundai and the purchase process was excellent. Dylan Coleman greeted us as we were walking into the dealership and asked all the right questions to set up a test drive in the vehicle that met our requirements. He did a great job of explaining the technology and helping us through the purchasing process. Thanks to Dylan, Tom H., and the Wilson County Hyundai detailing crew for an easy and friendly process.
I can honestly say this was one of the better dealership experiences we've had with purchasing a car. My wife absolutely hates dealerships but loved these guys. Alex Sinclair is a phenomenal sales rep and cares about the customer more than anything else. The customer service was top notch across the board. Thanks again Lebanon Hyundai Team
Wilson County Hyundai has a great selection of vehicles new and used to choose from. Rob Crockett was a great salesman, who actually listened to what I was looking for, didn’t try to push me into a more expensive vehicle and was very knowledge about the car I purchased. I would come here again and recommend them to everyone I know.
We as a family have bought at leased 5 vehicles from Wilson County Hyundai and have never had a problem.
Jacob was very easy to work with. He was patient and answered all our questions. We made several trips to the dealership before purchasing the vehicle and at no time there was pressure to buy. Jacob even answered our calls while off work. I would highly recommend Jacob to anyone looking to buy a vehicle from Wilson County Hyundai.
Wilson County Hyundai Employs ONE EXCEPTIONAL Customer Service Professional
Philip McDonald is the ONE Beyond Exceptional Customer Service SPECIALIST (not just "Representative") in the Maintenance Departent of Wilson County Hyundai.
Mr. McDonald approaches his customers as if they're are long, lost friends. His greeting and broad smile are genuine and welcoming. In stark contrast to Mr. McDonlad's "colleagues," his professionalism rises above and beyond the "norm." Having experienced worse-than-disappointng episodes with more than one of the aformentioned colleagues of Mr. McDonald, I determined to stop taking my Hyundai [which I purchased as ... Read More DealerRater - Apr 12, 2025
Wilson County Hyundai Employs ONE EXCEPTIONAL Customer Service Professional
Philip McDonald is the ONE Beyond Exceptional Customer Service SPECIALIST (not just "Representative") in the Maintenance Departent of Wilson County Hyundai.
Mr. McDonald approaches his customers as if they're are long, lost friends. His greeting and broad smile are genuine and welcoming. In stark contrast to Mr. McDonlad's "colleagues," his professionalism rises above and beyond the "norm." Having experienced worse-than-disappointng episodes with more than one of the aformentioned colleagues of Mr. McDonald, I determined to stop taking my Hyundai [which I purchased as ... Read More DealerRater - Apr 12, 2025
What has happened to Hyundai!?! We purchased our car, and the platinum warranty, in 2017. For years we had wonderful experiences with other Hyundai dealerships… and then we took our vehicle to Wilson County Hyundai.
We brought our car in with a list of issues that needed to be addressed… a transmission jerkiness, a check engine light on, an A/C actuator issue, among others.
As the A/C issue is intermittent, we brought video of the issue.
They had my car for three weeks, during which time they did not communicate with us unless we called them.
At the beginning ... Read More DealerRater - Mar 7, 2025
Couldn’t ask for better service from everyone at the dealership! Broke down on a trip to Florida and they helped me purchase a new car! Which was no easy feet from out of town! They did a great job and are very appreciated
This is the 2nd car I have purchased from Rob. Say the jeep on the lot and called him directly. Rob is a pleasure to work with.
It was great dealing with Matthew. This is the second vehicle we have purchased with him at Wilson Co Hyundai. He genuinely cares that his customers leave happy. We highly recommend !
Alex Sinclair is your guy if you want a great car buying experience!! He took the time to understand what I wanted and worked with me to ensure I was happy. He is a true professional and walks through every aspect with you. Thanks Alex!!
I purchased a 2025 Tucson Hybrid from Wilson County Hyundai and the process was excellent. Dylan Coleman had the vehicle ready for us to test drive and took his time with us, explaining the tech. Everyone we had contact with were friendly and helpful. Buying a car from Wilson County Hyundai is an easy, enjoyable process.
Rob Crockett is an outstanding salesman and definitely an assist to Wilson County Hyundai. He listened to what I wanted in my second Tucson and had the car waiting when I arrived. Rob answered all my questions, etc. He explained everything throughly on the Tucson Limited. Everyone I had contact with at Wilson County Hyundai during my purchase provided excellent customer service. They go beyond what is expected. Looking for a vehicle, give Rob Crockett a call.
Had a great experience at WCH. So happy to have met Alex Sinclair. He was the friendliest, most pleasant, personable and fun salesman I've ever encountered. He really took the time to get to know what I was shopping for and answer all my questions. Alex was an absolute pleasure to work with.
Also want to give a shout out to Bobby Raines in finance. He's the first car finance guy I've ever encountered who actually has a great personality and was a pleasure to meet and work with.
Both of these guys are real assets to ... Read More DealerRater - Jan 20, 2025
Dylan Coleman was exceptional to work with from my first inquiry through my ultimate purchase. I never felt pressured to do anything I was uncomfortable with and I’m pleased with my new car. Dylan was knowledgeable, personable, and left me feeling good about this experience. I really appreciate all he did including the extra help with all the settings and walking me through the amenities.
Very helpful in making sure that w were able to get exactly what we needed out of a new car.
Austin Jones was terrific and helped us buy a great car. I recommend him highly.
Be afraid, be very afraid to take your Huyndai to Wilson Count Hyundai (herearfer written as "WCH") service department.
Taking my 2015 Hyundai Sonats on 01/04/2025 for its regular maintenance procdure lef me with a key fob that was broken by WCH personnel.
Philip McDonald promptly explained that the broken fob would be replaced & I would be informed when the replacement would be ready.
The replacement was ready the following week and I arrived on Saturdya, 01/11/2025 @ 8 AM to retrvieve the replaceement, as directed by Phylip McDonald, the "advisor" who conducted this replacement process.
Phiip Mcdonald was not ... Read More DealerRater - Jan 11, 2025
Jacob Gorgan was a pleasure to work with on our recent automobile purchase and has taken the time to call and make sure we are satisfied with our purchase. I would recommend Jacob to anyone looking for a Hyundai and will keep him in mind for any of our friends and relatives in the market for a new or used vehicle.
Dylan was awesome to work with. Knowledgeable and very friendly. Made the buying process easy.
Jacob was wonderful to work with. He made the process as easy as possible. He was so personable and professional. This was our second purchase with him and we will definitely be returning.
Rob was a pleasure to work with and has taken the time to call and make sure I’m happy with car. I’d definitely recommend him to anyone looking for a Hyundai. He even wished me a happy birthday after my purchase!
Mathew was very very good in all aspects of his job. He was very knowledgeable and did everything he said he would and helped me throughout the process even after the purchase he continued with his help.
We had a fabulous experience purchasing our first Hyundai Tucson with Matthew Wright. Matthew was knowledgeable on all the features of the convenience package. He was patient in teaching the features to me and with all my questions! I LOVE my new Tucson and my husband enjoys driving it too.
Bobby Raines was our sales person, and he is the BEST! Professional, thorough, and very caring! Took the time to listen, and match us to the perfect vehicle for us. No pressure, and smooth transaction from start to finish. This is our 3rd vehicle from Wilson County Hyundai, and they are a GREAT dealership.
Austin jones and the staff was the greatest! Very helpful and answered all my questions absolutely love my car and the service. You guys rock and know your cars!
My brother, who is partially disabled, has taken his 2018 Hyundai, to Wilson County Hyundai for repeated engine issues. Every time they charge another $185 for a diagnostic fee and then $185 per hour for labor. A few weeks ago he took it in due to engine issues and was charged over $500 for a $35 part and 1/2 hour of labor. When I went back with him to question the charge, the service person said that was their policy. To charge a diagnostic fee every visit, $ 50 shop charge and $185/hr. for labor. I asked how they sleep at night charging someone over $500 for a $35 part ... Read More DealerRater - Nov 21, 2024
I was nervous buying a new car after 10 years, but I lucked out when I met Jacob Grogan and bought a car at Wilson Co Hyundai. He was just a great guy. He patiently showed me all the new technology and made the whole experience so simple. I would highly recommend him.
Dylan was awesome and so were the others. They help the purchase of my vehicle to go nice and easy. Dylan was very patient with me and went over a lot of the details with the car before and after purchase.
I recently got my car serviced for the first time at Wilson County Hyundai & received excellent service by Jamaul. I appreciated the prompt & quick service provided.
We needed a “new” Santa Fe to replace one that was totaled in an accident. We found the one we wanted on the Wilson county Hyundai website and our visit to see it began a short and pleasant purchase journey which is somewhat rare in car-buying these days. Jacob, Wayne, and Bobby made our negotiations pleasant with NO PRESSURE and we feel we got a very fair deal on our new car. They did what they said they would do and accommodated our needs regarding the timing of the transaction. Jacob followed up after the sale to answer questions and ... Read More DealerRater - Oct 14, 2024
Jacob was the best. He was very personable, took his time with us and was very knowledgeable. He made our car buying experience the easiest and best. We are very pleased with our purchase. I would definitely look him up for our next purchase.
Dylan was a pleasure to work with. He cares about the customer before, during, and after the sale.
Matthew was very courteous knowledgeable and helpful in finding the exact car with features I was looking for at great price
Great experience! Dylan was very kind, knowledgeable, and patient through the entire process. Highly recommend.
Great group of people! Robert(sales) & Bobby(financing) both were awesome! Really listened to what I needed & gave it their best shot! I went home with a 2024 Hyundai Elantra!! Thanks so much y'all! Can't wait to see the new building! ❤️🚘
Wilson Co Hyundai both met out needs & made us feel comfortable during our new vehicle experience! We were a return customer & see us returning again for future trades!
Rob was very knowledgeable and helpful throughout our decision making process. He wasn’t pushy, but was personable and “relatable”. We totally enjoyed working with him and would recommend him to anyone searching for a Hyundai.
We just purchase a new vehicle from Wilson County Hyundai. Rob Crockett made the whole process easy. All the staff we dealt with were friendly and helpful. Would recommend the dealership
